Pickup contacts, delivery contacts, and carrier drivers should each inspect the vehicle, preserve their own photos, and keep a readable BOL. Independent records help everyone understand the condition before and after transport.
This guide supports documentation. It does not decide fault, liability, insurance coverage, payment, or repair authorization.
Every role has a separate responsibility. Do not assume another party's photos or signature will replace your own record.
The person releasing the vehicle protects the owner and the transport record by confirming who is taking the vehicle and documenting its condition before it moves.
Have the driver state the code first. Compare it with the code Fusion supplied to you. Never reveal the correct code first. If it is missing or does not match, do not release the vehicle; call Fusion Transports.
Compare the VIN on the order or BOL with the lower windshield and driver-door-jamb VIN labels. Confirm year, make, model, color, keys, and obvious equipment differences.
The driver should have an electronic inspection workflow or a paper BOL. If technology fails, call Fusion and use the paper backup before the vehicle leaves.
Make sure the driver captures the required full-vehicle, corner, VIN, wheel, bumper, interior, dashboard, and damage-detail views. Independently take your own original photos and keep them.
Read the pickup condition notes, add any disagreement before signing, keep a readable copy, and preserve your original files and messages.
Use the pickup record as a comparison point, but create a separate delivery record of what you can actually see at the destination.
Inspect after unloading and before the driver leaves. Use safe lighting and remove reasonable visual obstructions when possible.
Compare the pickup BOL and pickup images with full views, four corners, roof and glass, wheels, lower bumpers, interior, dashboard, odometer, and VIN at delivery.
Do not sign a damage-free receipt if visible or suspected damage is missing from the document. Describe the exact area, approximate size, and any inspection limitations such as rain, dirt, darkness, or coverings.
Do not rely only on the driver's device. Preserve original delivery photos and a short walkaround video when practical; do not edit or compress the originals.
Obtain a readable final signed copy. If damage is suspected, keep the vehicle safe, avoid assigning blame or authorizing repairs, call Fusion, and submit the damage report.
A complete pickup and delivery record protects the vehicle, the carrier, the customer, and the working relationship. Clear pre-existing-condition evidence can help prevent a carrier from being held responsible for damage it did not cause.
When the load uses a Super Dispatch inspection, capture the required pickup and delivery photos, notes, signatures, and BOL. Supported activity may carry time and location evidence when device permissions and the workflow allow it.
Use clear, well-lit photos and specific notes. Include close-ups of damage plus wider context showing where it is on the vehicle.
If the app, link, signature, photo upload, or location is unavailable, call Fusion before leaving. Complete a paper BOL, signatures, and the same required photo angles as the documented backup.
Stop when the VIN, release code, vehicle condition, operability, access, or safety situation does not match. Do not guess, assign blame, promise repairs, or continue without direction when the difference affects the move.
Complete the delivery inspection after unloading, obtain the available acknowledgment, preserve both BOLs and original evidence, and answer Fusion ETA requests so customers receive useful updates without repeated calls.
Use consistent pickup and delivery angles. Photograph the VIN in two locations and include close-ups plus context for every existing or suspected damage area.
Video can provide helpful context but does not replace the required still photographs, written condition notes, signatures, or BOL.
Use the assigned electronic BOL when available. If technology fails, contact Fusion Transports and complete a readable paper record with vehicle identity, pickup and delivery condition, exceptions, dates, names, and signatures.
Safety concerns, an undrivable vehicle, a VIN or release-code mismatch, visible damage, or a failed inspection workflow should be reported before the move continues whenever safe and practical.