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FUSION TRANSPORTS

Damage Center

Report a vehicle condition concern, preserve the evidence, and give every involved party a structured way to respond.

Fusion gathers and compares the independent pickup record, transport evidence, independent delivery record, statements, and supporting documents. We then issue an analysis of when the reported damage is first supported.

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What this process does
  • Preserves original evidence and receipt time
  • Tracks missing documents by responsible party
  • Separates pickup and delivery condition records
  • Produces one reviewed package for both sides
It does not calculate damage value, repair cost, settlement, legal fault, or insurance coverage.

Preserve proof now

Proof of damage

Wide views, all four corners, close-ups with context, underbody/roof if safe, video walk-around, timestamps, messages, repair intake photos, and witness statements.

Proof damage was not present

Original pickup photos/video, the separate pickup manual BOL, electronic pickup inspection, clean close-ups of the same vehicle zone, and contemporaneous messages.

Proof of delivery condition

Original delivery photos/video before the vehicle moves or is washed, the separate delivery manual BOL, electronic delivery inspection, signature notes, location, and lighting/weather limits.

Keep originals. Do not crop, annotate, resave, or delete files. Do not begin non-emergency repairs until the evidence is preserved. If the vehicle may be unsafe, stop using it and contact emergency or qualified service help as appropriate.

QUICK REPORT

Tell Fusion what happened

How the process works
Report new damage

Open the case with the facts and files you have now. Fusion will request missing BOLs and records from the people who control them.

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Add evidence to an existing case

Use your approved portal to answer a request, add a statement, or upload another record without opening a duplicate case.

Open my Damage Center cases

Step 1 of 4 — Identify your report

1. Identify your report

Start with your own contact information and one transport identifier. Fields marked Required now are enough to open the case.

Enter at least the load/order number or VIN. You do not need both.
Optional contact details
Drafts are saved securely in this browser session.

Your right to check carrier records

If you believe Fusion's response about carrier insurance information is not correct, you may independently search federal carrier records by USDOT or MC number. Use the official FMCSA Licensing & Insurance public search (Motus) and SAFER Company Snapshot.

Important: public FMCSA filings may show liability filings but do not always display cargo insurance. Cargo information may need to be requested from the carrier or its insurer. Fusion's analysis does not decide insurance coverage.